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Instant Remote Computer Support - Server Support Peoria IL

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To begin your Remote Support Session please follow the instructions below.

For Pre-Scheduled Remote Sessions

  1. Please review the TEKEASE Remote Access Agreement below.
  2. Call the TEKEASE help desk at 309.689.8355 at the scheduled time.
  3. Enter the 6-digit code provided to you by the TEKEASE remote technician.
  4. Click “Connect to TEKEASE” and follow the instructions for installing the TEKEASE Remote Support applet to your system.

TEKEASE® Remote Access Agreement

You (the “Client”) requests TEKEASE (the “Provider”) remotely access Client’s computer system, operating system, application software, data, server and/or network (collectively referred to as “Client(’s) System”). TEKEASE agrees to access Client’s System upon acceptance of the terms and conditions of this Remote Access Agreement (the “Agreement”).

By permitting TEKEASE remote access to Client’s System, Client hereby agrees to the terms and conditions of this Agreement.

Authority. The individual accepting this Agreement on behalf of Client represents and warrants to TEKEASE that such individual has the authority to grant TEKEASE access to Client’s System and to bind Client to the terms and conditions of this Agreement.

Use of Information. TEKEASE may utilize all information received during the remote access session, which is received from a remote software agent(s) that reports system data and service information proactively from Client’s System to TEKEASE. Client acknowledges and approves of the use of this remote reporting tool on Client’s System.

Session Recording. Client authorizes and TEKEASE may record, and use the recordings of the remote access session.

Limitation of Liability. TEKEASE shall have no liability to Client or the individual accepting this Agreement, of any nature whatsoever, arising or resulting from or connected with the access to or use of Client’s System via remote access. Client shall indemnify, defend and hold TEKEASE harmless from any loss, fee, cost, expense, damage, liability or claim (including, without limitation, reasonable attorney’s fees and costs) arising out of, based upon, or resulting from the access to or use of Client’s System via remote access.

Personal Information. If any personal identifying information is obtained by TEKEASE during the session, TEKEASE will not use, sale, transmit, or otherwise communicate such personal identity information, without Client’s written consent.

Definitions. “Client” means the company or individual that owns Client’s System. “TEKEASE” means subsidiaries and affiliates of TEKEASE.

By entering the six digit code and clicking “Connect to TEKEASE” the Client expressly agrees to the terms and conditions of the Agreement.


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