Privacy Policy

Last Updated: January 12, 2026

1. Overview

Your privacy matters. This Privacy Policy explains how Dr. Know Systems LLC, and its affiliated brands including TEKEASE ON-SITE® (collectively, “TEKEASE,” “we,” “us,” “our”) collects, uses, and protects your information.

This Policy applies to visitors, clients, prospective clients, and anyone who interacts with TEKEASE online or offline. Discretion is not just a policy at TEKEASE. It is a standard of practice.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly, including:

• —Name, business name, and contact information
• —Email address, phone number, and mailing address
• —Communications, service requests, and form submissions
• —Files or information shared in connection with a service engagement

Payment information is collected by our third-party payment processor. TEKEASE receives only limited transaction details necessary for billing and account management.

2.2 Information Collected Automatically

When you visit our Site, we and our service providers may collect:

• —IP address, device type, browser type, and operating system
• —Pages viewed, time on site, and referring URLs
• —Approximate location derived from IP address

This information is used for security, analytics, and site improvement. It is not sold or shared for advertising purposes.

2.3 Cookies

We use cookies and similar technologies for essential site functions and basic analytics. You can control cookies through your browser settings. Blocking certain cookies may affect site functionality.

3. How We Use Information

3.1 To Provide Services

• —Deliver and support the services you have engaged
• —Manage your account, billing, and service history
• —Maintain security and system integrity

3.2 To Communicate

• —Respond to inquiries and service requests
• —Send administrative and operational notices
• —Coordinate scheduling and service delivery

3.3 To Improve

• —Analyze site usage and improve our offerings
• —Develop new services based on client needs

3.4 Legal and Compliance

• —Comply with applicable laws and legal process
• —Protect TEKEASE and its clients from fraud or misuse
• —Enforce our Terms and service agreements

4. SMS Communications

This section is required by wireless carriers and applicable regulations.

4.1 Consent and Program Details

If you opt into any TEKEASE SMS program, you consent to receive text messages related to your service engagement, including operational, transactional, and informational messages.

• —Message frequency: Varies. Typically as needed for service coordination.
• —Message and data rates: May apply per your carrier plan.
• —Opt-out: Reply STOP at any time to cancel.
• —Help: Reply HELP or contact support@tekeaseonsite.com or (309) 689-8355.
• —Consent is not required as a condition of service.

4.2 SMS Data Protection

We do not sell, share, transfer, or disclose SMS opt-in data or consent information to any third party, under any circumstances. This is an absolute commitment, not subject to exception.

5. How We Share Information

TEKEASE does not sell your personal information. We share information only in the following limited circumstances:

5.1 Service Providers

We share information with trusted vendors who perform services on our behalf — including payment processing, scheduling, and hosting. We require these vendors to maintain appropriate confidentiality and security standards.

5.2 Legal Requirements

We may disclose information when required by law, court order, or legal process, or when necessary to protect the safety and security of our clients or the public.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, subject to equivalent privacy protections.

5.4 With Your Consent

We do not share your information for any other purpose without your explicit consent.

6. Client Confidentiality

TEKEASE maintains strict confidentiality regarding all client relationships. We do not discuss, disclose, or reference client identities, engagements, or information in any public or semi-public context. This standard applies to all personnel and extends beyond the termination of any engagement.

Client relationships are never disclosed. This is not a policy provision. It is a professional standard.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse. Given the principal’s background in federal law enforcement and counterintelligence, security practices at TEKEASE reflect a heightened standard of care.

No system is completely secure. You are responsible for maintaining the security of your own accounts, devices, and credentials.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, it is securely deleted or anonymized.

9. Your Rights and Choices

• —Access: You may request access to the personal information we hold about you.
• —Correction: You may request correction of inaccurate information.
• —Deletion: You may request deletion of your information, subject to legal and contractual limitations.
• —Marketing: You may opt out of any marketing communications at any time.
• —SMS: Reply STOP to opt out of text messages at any time.
• —Cookies: Manage cookie preferences through your browser settings.

To exercise any of these rights, contact us at support@tekeaseonsite.com or (309) 689-8355.

10. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us at info@tekeaseonsite.com and we will promptly address it.

11. Third-Party Sites

Our Site may link to third-party websites. Their privacy practices are not governed by this Policy. Review their privacy policies before providing any information.

12. International Users

Our services are based in the United States. If you access our Site from outside the U.S., your information may be transferred to and processed in the U.S., subject to applicable legal safeguards.

13. Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted. The “Last Updated” date reflects the current version. For material changes, we will make reasonable efforts to notify affected clients directly.

14. Contact

Questions, requests, or concerns about this Policy or your information: