Residential
In honor of how it all started.
The founder maintains a deliberate, limited number of residential engagements as a connection to the firm’s origins in Peoria. Held to the same standard as every other client relationship.
For the home
Your technology should work. All of it. All the time.
Not most of the time. Not after you’ve called three people and waited a week. All of it. All the time.
TEKEASE® maintains a small number of residential clients on a standing monthly retainer. One person. Direct access. The same standard of care that defines every client relationship at this firm — regardless of the size of the engagement.
What’s included
Everything your home technology requires. Nothing you don’t need.
Remote support—available when you need it, not when a ticket gets processed.
Virus, spyware, and ransomware removal—completely, not temporarily.
Tune-ups, repairs, software installation, and hardware upgrades—handled.
Wi-Fi, network, and smart home support—from the router to the thermostat.
Priority scheduling—residential clients are never at the back of the line.
The retainer
Primary Care™ is a standing technology retainer for home clients.
Up to three computers · One household
One-time System Baseline of $149 per computer. Twelve-month engagement. Month-to-month thereafter. No surprise bills. No per-call fees.
Referrals
Most residential clients arrive by referral. If you introduce someone who becomes a client, your following month is complimentary. No forms. No tracking codes. Just a conversation.
Start here
This is not a help desk. It is a relationship.
If what you’ve read sounds like what you’ve been looking for, reach out. We’ll have a conversation and determine together whether it’s a fit.
Request a ConversationResidential engagements are limited. Current availability cannot be guaranteed.